Returns & Exchanges

At BY LUNAS AUSTRALIA, we want you to love your fashion pieces, which is why we offer a 30-day return window for all full-priced items in original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a store credit or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all original tags and hygiene seals are intact.

• 3.
  Ship It Back

  Print your generated shipping label and drop your package off at any Australia Post location or local courier point.

• 4.
  Receive Your Credit

  Once our team inspects your return, we will issue your store credit or process your exchange within 5 business days.