Frequently Asked Questions
Everything you need to know about shopping with BY LUNAS AUSTRALIA.
How long does shipping take within Australia?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days to most metropolitan areas.
What is your return policy for change of mind?
We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results against our specific garment measurements for the best fit.
Do you offer international shipping?
Yes, BY LUNAS ships worldwide. International delivery times vary by location but generally take between 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I care for my BY LUNAS garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment label. Generally, we suggest a cold hand wash and drying in the shade.